DX (Digital Transformation)

Currently, amidst the rapid progress of digitalization, also known as the Fourth Industrial Revolution, the use of artificial intelligence (AI), IoT, RPA, and cloud computing is accelerating. In stores, technological innovations such as self-ordering and self-cash withdrawal, as well as the use of IT-based data, are leading to labor savings not only in routine tasks but also in non-routine tasks. Our group will also actively promote efficiency and automation of operations by undertaking DX in each process, including stores, factories, logistics, and headquarters.

(From the Securities Report for the fiscal year ending March 2025)

Zensho At the holding company, the Group IT Division and the Technology Management Division are responsible for recruiting and training DX talent with the aim of improving DX literacy across the entire organization and efficiently implementing digital transformation in business operations.

Through company-wide training and support designed to leverage generative AI, we are promoting the development of Agents at the individual, departmental, and company-wide levels to enhance productivity across the entire Group. The Group IT Division plays a central role in supporting these initiatives.

In addition to enhancing customer convenience through the implementation of smart stores, we are actively recruiting and developing digital transformation (DX) talent to boost the productivity of store staff and managers and strengthen their management capabilities.

Furthermore, to leverage data and digital technologies to enhance our operations, services, and business models, and to improve quality and reduce food waste through the use of AI image recognition and other technologies, the Technology Headquarters is working to build out our technological capabilities by recruiting and developing DX talent.

A flexible approach to change is ingrained in our corporate DNA, and we have been working on digital transformation (DX) from an early stage.