Regarding the Handling of Personal Information

(1) Personal information of customers

[Purpose of use]

• Customer identity verification and authentication
• Shipping of products, invoices, and prizes to winners of campaigns in which customers participated.
• Responding to, confirming, and recording customer inquiries, consultations, complaints, repairs, and support.
• Product development and other service improvements and enhancements.
• Improving and enhancing the customer experience on our digital services (websites, mobile apps, etc.)
• Advertisements and information provision regarding products, services, campaigns, etc. via invitation letters, emails, etc. (*1, *2)
• Delivery of behavioral targeting ads using ad serving providers such as Google and Yahoo (*3, *4)
• Analysis of attribute information and behavioral history acquired by our company to understand customers' hobbies, preferences, etc. (*2)
• To ensure the safe provision of our products and services to our customers, this includes identifying and notifying users who violate the terms of service, investigating, detecting, and preventing fraudulent activities such as scams and unauthorized access that exploit our services, and managing security and taking other related actions.
• To develop a system aimed at improving customer service.

• (*1) We analyze information such as website browsing history and purchase history obtained from customers to provide services, deliver advertisements, etc.
• (*2) We may use information such as your hobbies, preferences, and browsing history obtained from third parties other than our company, in conjunction with your personal information that we already possess. In this case, we will obtain your prior consent and use the information only within the scope of the purposes of use listed above.
• (*3) The technology that records and manages information of customers who use our website on computers and application software is called "cookies." Our website uses cookies to make it more convenient for our customers to use.
• (*4) Our website uses Google Analytics, a service provided by Google, to understand how customers visit our site.
  When we use Google Analytics on our site, Google collects, records, and analyzes your visit history to our site based on cookies issued by us.
  We receive the analysis results from Google to understand how our customers are visiting our website.
  The customer information collected, recorded, and analyzed by Google Analytics does not include any information that identifies a specific individual. Furthermore, this information is managed by Google in accordance with their privacy policy.
  You can also stop us from collecting your information using Google Analytics by disabling it in your browser's add-on settings. You can do this by downloading and installing the "Google Analytics Opt-out Add-on" from Google's opt-out add-on download page and changing your browser's add-on settings. If you disable Google Analytics, it will also be disabled on other websites you visit, but you can re-enable Google Analytics by reconfiguring your browser's add-on settings. For explanations regarding the Google Analytics Terms of Service, please see the Google Analytics website, and for explanations regarding Google's Privacy Policy, please see their website.

<Google Analytics Terms of Service>
http://www.google.com/analytics/terms/jp.html
<Google's Privacy Policy>
http://www.google.com/intl/ja/policies/privacy/
<Google Analytics Opt-out Add-on>
https://tools.google.com/dlpage/gaoptout?hl=ja

(2) Personal information concerning our business partners (including owners and lessors of real estate leased by our company; in the case of corporate business partners, this includes their officers and employees)

[Purpose of use]

• For business-related communications, contract fulfillment, business negotiations, etc.
• For managing customer information

(3) Personal information relating to shareholders (or, in the case of a corporate shareholder, its officers and employees)

[Purpose of use]

• For the exercise of rights and fulfillment of obligations by shareholders under the Companies Act
• In order to provide various benefits to you as a shareholder
• In order to implement various measures to facilitate the relationship between our shareholders and our company
• For the purpose of managing shareholders, such as creating shareholder data in accordance with prescribed standards based on various laws and regulations.

(4) Personal information of job applicants (including interns) (hereinafter referred to as "job applicants")

[Purpose of use]

• For purposes such as reviewing and deciding on hiring decisions and employment conditions, responding to inquiries, administrative communications, and other purposes necessary for recruitment activities and managing job applicants.

(5) Personal information of former employees

[Purpose of use]

• For creating various personnel data, responding to inquiries from government agencies, and contacting employees after their retirement.
• For labor union activities

(1) Items of personal information

[Purpose of use]

• Customer's address, name, age, gender, postal code, telephone number, fax number, email address, purchase history, occupation, etc.
• Please provide your business partner's address, name, postal code, telephone number, fax number, email address, etc.
• Shareholder's address, name, age, gender, number of shares held, postal code, telephone number, fax number, email address, etc.
• Applicant's name, address, age, date of birth, gender, telephone number, fax number/email address, photograph, educational background, academic transcript, health certificate, qualifications/licenses, job title, work history, family structure, annual salary, monthly salary, bonus, etc.

(2) Scope of joint users

Our domestic group companies are listed on the "Company Profile" page of our website (hereinafter referred to as "the Site").
https://www.zensho.co.jp/jp/company/outline/

(3) Purpose of use

We will share personal information within the scope of the purposes of use described in item 1 above.

(4) Name, address, and representative of the company responsible for management

We are responsible for the personal information that is shared. Please see section 5 below for our address and representative.
For inquiries regarding shared use, please contact the office listed in "6. Contact Information" below.

(1) Items of personal information

• Name, address, age, date of birth, gender, telephone number, fax number, email address, photograph, educational background, academic transcript, health certificate, qualifications/licenses, job title, work history, family structure, health status, annual income, monthly income, bonus, etc. of the retired employee.

(2) Scope of joint users

Our domestic group companies, as well as Zensho Employees' Union ZEAN, are listed on the "Company Profile" section of our website (hereinafter referred to as "the Site").

(3) Purpose of use

We will share personal information within the scope of the purposes of use described in item 1 above.

(4) Name, address, and representative of the company responsible for management

We are responsible for the personal information that is shared. Please see section 5 below for our address and representative.
For inquiries regarding shared use, please contact the office listed in "6. Contact Information" below.